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AI-powered technology to rescue failed payments

Recover up to 75% of your declined transactions with AI-powered retry scheduling.
16+ years of empowering merchant profits
72 million subscriptions supported
$8 billion processed in the past year
Quick and easy to integrate via API
See how much you could recover with our calculator!
    Turn failed payments into profits
    Recovery by Sticky.io helps online merchants reduce failed payments and credit card declines by automating retries based on customer behavior. It minimizes involuntary churn, improves customer retention and lowers subscription churn, boosting your recovery rates and revenue.
    Reduce churn
    Lower involuntary churn with targeted recovery strategies, designed to keep more customers active.
    Reduce declines
    Recovery is up to 51% more successful on first recovery attempts than traditional dunning strategies.
    Automate retries
    Use AI and customer data to automatically optimize retry strategies for declined transactions.
    Recover revenue
    Don't let money slip away. Instantly recover up to 75% more revenue with automatic rebilling.
    Recovery vs. traditional dunning strategies
    Recovery by Sticky.io — a powerful churn reduction tool — leverages AI to determine the optimal date and time to rebill. Refined through millions of transactions, Recovery is precise, easy to integrate via API and compatible with any ecommerce platform. Toggle the button to see how it compares to traditional dunning methods.
    A credit card is declined at checkout or at the time of rebilling.
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    Recovery uses real-time data, historical data + AI to predict the optimal time for a retry attempt.
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    The transaction is successful! On average, 3.51 transactions are processed after a successful save
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    A credit card is declined at checkout or at the time of rebilling.
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    Retry attempts are scheduled on a fixed interval, ignoring the reason for the decline and other relevant information.
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    A low proportion of
    payments are salvaged.
    dunning messaging retries
    Emails or texts to get customers to update their payment information are generally ineffective.
    green tick credit card icontraditional dunning icons
    or
    Customer

    churns.
    icon of a man leaving representing churn
    51%
    Revenue
    recovery rate
    37%
    More money
    recovered
    41%
    Increase in payment
    success rates
    27%
    More revenue recovered per payment try
    Science of Skill levels up with Recovery
    Recovery isn’t just a tool, it's 
a strategic asset that has empowered
 us to navigate the challenges of decline recovery with unparalleled efficiency
 and effectiveness.”
    – Dylan Richard, General Manager
    7.5%
    Additional gross
    revenue generated
    35%
    Of declined
    revenue salvaged
    Quick, seamless transition to Smart Dunning
    How RealDefense recovered 35%
    of declined recurring transactions
    “The Sticky.io team worked hand-in-hand with us during the whole migration process. Their willingness to address our specific needs allowed us to be more successful.”
    – Sean Whiteley, President of RealDefense
    32%
    Of declined orders recovered via Recovery
    37%
    Of declined revenue recovered via Recovery
    Recovering a telehealth subscription company’s revenue by 32%
    "Discover how Sticky.io empowered this telehealth brand to creatively grow subscriptions, enhance revenue recovery and give customers greater control over their orders."
    Calculate your recovered revenue potential
    Take the guesswork out of rebilling with our fully automated, data-driven solution.

    Free your team to focus on strategic initiatives while Recovery manages declined transactions.

    Customize dunning strategies with split testing and tailored rules.

    Use data-driven insights instead of simple rules for higher recovery rates.
    Enter your information now to see how much revenue you can recover!
    Your sale price
    0
    Revenue Recovered from Declined Transactions
    $187,500
    Increase in Recovery Revenue
    +25%
    Average Order Value
    Monthly Declined Transactions
    Current Recovery Rate
    New Recovery Rate (based on our average range)
    40
    %
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    Security you can count on
    We’re PCI DSS Level 1 — the highest level of compliance.
    Others in the industry can’t say the same. Get peace of mind knowing Sticky.io offers you greater data security to keep your transactions and customers safe.
    let’s make a bet
    Smart Dunning can outperform traditional dunning solutions any day of the week.
If our solution doesn’t, we’ll give you $100. Talk to a representative today to learn more.*
    learn more
    Frequently asked questions
    Don’t see an answer to your question?
    Get in touch – we’re happy to help.
    Talk to an expert
    Q: What makes Recovery better than other revenue recovery solutions?
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    Our machine learning algorithm has analyzed millions of transactions and has gotten smarter with each rebill.

    Recovery doesn’t rely on predetermined intervals or rules to decide when declined transactions should be retried. It calculates the moment you’re most likely to win each transaction based on data gathered from millions of rebill attempts.

    Not only is it highly accurate, but it’s also much easier to integrate than other options. Recovery can be completely implemented through API calls, making it fully compatible with any ecommerce platform or tool you can imagine.

    see API documentation

    Q: Can I use this alongside my current decline revenue recovery strategy?
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    Yes, but we wouldn’t recommend it. 

    If you choose to keep your traditional dunning strategy alongside Recovery, you’ll likely continue to see long lines of declines.

    Your processor will charge you fees for each transaction attempt, even if the transaction is declined. These fees will eat into your profitability over time.

    Recovery can get more of your transactions approved on the first or second retry.

    Additionally, our pricing model means you’ll pay just cents for additional attempts. All in all, you’ll see the most benefits if you enact Recovery across all of your declined transactions.

    Q: How can I be sure my customers’ data stays secure?
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    Sticky.io upholds PCI DSS Level 1 compliance, guaranteeing the secure and safe handling of your customers' sensitive information throughout the entire dunning process and beyond.

    Q: How can I make sure aggressive retry/dunning strategies don’t harm my brand’s reputation?
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    Our machine learning algorithms account for customer behavior and preferences to determine an optimal retry schedule that won’t cause customer frustration.

    Additionally, you have control over the number of retry attempts you want to make. This helps you maintain a positive customer experience while improving involuntary churn. 

    Q: Is it difficult to get started with Recovery?
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    We’ve designed Recovery to be as simple as possible for your team to add, and our in-house experts are here to support you through the onboarding process and beyond.

    After a short, two- to three-day integration period, Recovery is fully automated with no maintenance needed so you and your team can focus on other strategic initiatives.

    Additionally, our API is easy to integrate with any composable commerce tech stack, so you can start improving your revenue recovery immediately.

    Q: What is the impact of Recovery on CLTV?
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    Recovery is proven to increase customer lifetime value. For every subscription saved by Recovery, merchants processed 3.51 total transactions on average. This means you’re not just saving one sale, you’re salvaging four.

    Q: How much time should I expect to spend managing the service?
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    Recovery is a zero-maintenance solution and is designed to be hands-off for your team. Once integrated, it operates autonomously, determining optimal rebilling times without requiring constant attention. 

    Talk with one of our team members today to discover how much you could recover with Sticky.io!