Knowledge Hub
Sticky.io guides
.svg)
Figuring out why customers cancel shouldn’t be guesswork. With our resources and churn management tools, you can understand why customers churn and know what to fix, tweak or optimize.
Get real-time understanding of your churn and retention metrics with our dedicated Churn Dashboard.
Use filters to discover why customers are churning — like failed credit card payments, gateway issues and voluntary cancellations.
Identify groups of churned customers and set up targeted re-engagement campaigns that entice them to come back.
Don’t leave money on the table by letting preventable churn get the best of you and your business.
Let Account Updater automatically update outdated customer credit card information.
Prompt customers to update their payment information automatically to cut down on declines and extend lifetime value.
Reprocess declined orders to overcome temporary setbacks to payment processing, like insufficient funds, gateway timeouts and more.
Let sticky.io’s Smart Dunning service find the best date and time to reprocess orders based on our vast customer database.
Automate payment routing to multiple processors to reduce the risk of errors or delays, reduce costly fees and increase your authorized transactions.
Reduce involuntary churn to an all-time low by delivering a great customer experience they won’t want to leave.
Allow customers to self-manage subscriptions to let them pause, skip, cancel and update orders to fit their needs best.
Set up save-a-sale-type promotions and offers to entice your customers who are one foot out the door to give you another chance.
Continue to deliver value and delight to your customers by adding on gifts and samples to orders.
Sticky.io helps you reduce involuntary churn, ease customer friction and deliver exceptional customer experiences that they’ll never want to leave.
Find out how we can help
Stop losing your customers and keep them for the long haul. See these three strategies for reducing subscription churn and extending customer lifetime value.
Learn why it's important to prevent involuntary subscription churn and discover the best methods to maintain quality customer relationships.
.jpeg)
Your revenue churn rate can make or break your subscription business. Here’s how merchants can calculate their revenue churn rate and then work to decrease it.